“Communication Breakdown: A case study of communication concerns in the public library” was a paper which presented a case study of one library's managerial issues.


“A comprehensive look at some of the main issues that exist in the public library sector, primarily between managerial staff and department librarians. Using an interview conducted with a head librarian within the Durham Public Library system, multiple issues are reported and examined surrounding the importance of strong communication between all levels of library employees. Overarching problems are reported, and specific examples of these problems are examined. Additional literature supports both the failings as well as the opportunities for improving communication in these departments.”

You can view the complete paper via PDF here on Dropbox.